Frequently Asked Questions

Returns

1. 1. What is your returns policy?

   AmScope offers a 30day return policy from the purchase date of your order. If the item does not meet your needs or satisfaction, please contact us within 30 days for an RMA (Return of Merchandise Authorization) number. Returns must be new, unused and repackaged in the original shipping materials in order to receive a full refund. 
   
   In order to qualify for a refund, please ensure that your return fits the following conditions: 
   
   a. 30-day Limit 
   If you are dissatisfied with your purchase for any reason, you may return it to AmScope within 30 days of the purchase date, subject to conditions & exclusions noted below. 
   
   b. Return must be a in new condition 
   All returned items must be in new, resaleable condition. Returned items should not show any evidence of use or wear, dirt, or blemishes of any kind. Items must be returned in their original packaging and should include all supplied materials: instructions, warranty cards, original accessories, hardware, and any software provided. 
   
   c. Restocking Fee 
   We may levy restocking fees for items showing any signs of use or damage. Using other packing other than the original packing will result in a 20% restocking fee deducted from your refund amount. Bulk returns of orders that include 5 or more items may incur a 20% restocking fee when returning for a refund - these will be evaluated on a case-by-case basis.
   
   Products labeled as “Product Ships From Manufacturer"
   
   In order to qualify for a refund, please ensure that your return fits the following conditions:
   
   a. 30-day Limit
   The product must be returned within 30 calendar days of purchase. The manufacturer is not responsible for paying for the return shipping
   
   b. Return must be a in new condition 
   The product must be in new condition and undamaged in any way in the original product box with any included accessories, etc.
   
   c. Restocking Fee 
   All returns of products that are shipped from the manufacturer will incur a 20% restocking fee.
   
   d. Product Inspection
   Returned products are subject to inspection by the manufacturer/s to ensure that the above conditions are met. If the product is damaged in any way, the return is initiated after 30 calendar days have passed or is not in new condition, it may not be eligible for a refund

2. 2. Missing Items or Wrong Items

   Please contact us immediately if anything is missing from your order. Before reporting a missing item, please thoroughly check all of the packaging materials. Similarly, call us immediately if your order is not complete. We will review handle your complaint and ship out any missing products on a timely basis once we have researched your claim.

3. 3. Defective Items

   If any product you receive is defective please contact our Customer Service Department immediately to arrange for a replacement. In certain cases, we may ask you to send us photos to document the damage to the item. We will provide you with instructions as to what to do with the defective item.

4. 4. How do I return my purchase?

   Contact AmScope via email (returns@amscope.com) for a return authorization number (RMA#) and submit an RMA Request Form online. Items returned without an RMA# will be returned to the sender at your expense. Please do not send any return product to us without prior approval and an RMA#.

5. 5. I want to return my item. Do I have to pay for shipping?

   Yes. Unless your item is defective, customers are responsible for all return shipping costs. We recommend you ship via insured ground service with a tracking number.

6. 6. Where is my refund? When will my credit appear on my account?

   We process returns within 5 - 7 business days after we receive the returned item. Refunds will be issued in the form of the original payment. Credits will appear on your account approximately 48 hours after we process your return.

7. 7. Can I return or exchange an Open Box item?

   No, all Open Box items are considered final sale, and no refunds or exchanges will be accepted.